Contacts

Around the clock

Our support team works 24 hours a day, every day of the year. You can start a live chat, send an email, call the toll-free line or reach us directly from the Black Lotus Casino software.

Help inside the games

Our games include a help menu that explains the rules, betting options and payouts, so you can check the details without leaving the table.

Payments and documents

If a card payment is declined, get in touch and we will help you continue playing. For withdrawals we may ask for an identity document and copies of your cards, which you can send to our team.

Account questions

Contact us if your account is locked, dormant or closed and you want to withdraw your balance, or if you would like to close your account. Questions about limits and other responsible gambling tools are also handled by our team.

Complaints

Tell our customer service team about the problem first. If we cannot agree on a solution, the matter goes to management, and you can then turn to the Kahnawake Gaming Commission.